An LLM-powered WhatsApp agent that handles customer queries, bookings, and order status automatically for a retail client.
Built for a retail business, this AI agent connects to WhatsApp Business API and handles product questions, order status lookups, and appointment bookings automatically, using a RAG pipeline over the client's product catalog and escalating to a human only when needed.
LangChain agent with tool-calling for catalog & order lookups
RAG pipeline over the client's product catalog and FAQs
n8n workflows for booking confirmations and order sync
WhatsApp Business API, connected to the client's order database
Dockerized services on a cloud VM with autoscaling
Automatic handoff to a human agent for unresolved queries
ARC XENYX develops custom engineering, IoT, and automation solutions tailored to your business needs.
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